SERVICE MANAGEMENT CONSULTING

We help our clients with the internal implementation of the ITSM model for its IT processes.

SERVICE MANAGEMENT APPLIED TO THE BUSINESS

IMPROVES THE EFFICIENCY OF YOUR PROCESSES

Service management is a discipline that aims to plan, design and manage an organization’s IT systems, providing a framework that can relate IT activities to the business.
We are confident of the value of a model focused on improving operational processes, organizational structure, and the perception that accrues to the organization’s internal customer or user for IT services

METHODOLOGIES AND PROCESSES

The knowledge and application of methodologies such as ITIL, PMI, Prince2 underpin the delivery of our consultancy of ITSM model definition and design support on our clients.
The adoption of IT Best Practices enables companies to improve their services while maximizing the value of their investments, with the advantage of being based on models that are implementable, replicable, transferable and adaptable to all sectors.

THE CREDENTIALS

We have been operating for more than 20 years in the ITSM (IT Service Management) sector on every degree of reality, proposing ITIL compliant ITSM solutions through the provision of technological components and consulting and training services, carried out by technicians and consultants, able to implement all the processes that characterize the IT environment, such as Incident, Problem, Change, Asset, Release, SLA Management, etc…

THE OFFERING

We offer ourselves as a competent and reliable partner to support our customers of the activation and optimal use of tools and software solutions to support IT governance processes.
We support IT Service Management through implementation projects, managed service delivery, customized consulting services and training.

COLLABORATION

Our capabilities in application and systems also enable us to make integrations, extensions and customizations of the client’s governance model, bringing in where required resources, expertise and coverage of service areas or the garrisoning of particular geographic areas.
That is, we are able to propose our operational collaboration within the ITSM model redefined with the customer.

BENEFITS

With multidisciplinary skills and approach, supporting our clients in applying the best methodologies and the most established international standards, we contribute to the achievement of the following benefits in the field of IT service management:

INCREASED TEAM PRODUCTIVITY
REDUCTION IN STRUCTURE COSTS
CONTINUOUS IMPROVEMENT
INCREASED USER SATISFACTION
INCREASED AGILITY AND RAPID ADAPTATION TO CHANGE
SCALABILITY OF PROPOSED SERVICES