With our support activities, we enable businesses to increase IT flexibility, to manage IT operating costs and to assure innovation. Our Outsourcing services supporting ICT structures, that conform to ITIL standards, guarantee the end user support from first level to third level support.
Organization of our services is structured with the following support options
Call Center / Level 1 HelpDesk
Hotline Specialist / Level 2 Support
Logical and Physical IMAC
On site Support
On site Support, Management and HW and SW Maintenance
Our comprehensive and integrated portfolio of IT Outsourcing services and solutions is designed to meet the specific requirements of our clients. With our own competencies and the expertise of our partners, we are confident that we can provide solutions that add value to businesses.
One of the solutions that we offer is the innovative Collaborative Help Desk service, which builds on the standard Help Desk service and engages also the customer’s personnel in the resolution process, evolving toward a collaborative model, where the client can use the service as and when required in relation to specific needs concerning timing or critical issues. In this way, the business commits the most suitable personnel at the time to providing support, optimizing the efforts of internal resources and maintaining the effectiveness of the service, all on a pay per use basis.