Xperience ITSM

What is Xperience

The solution stems from our experience in managing IT support services and therefore benefits from in-depth knowledge of all the processes, dynamics and requirements associated with them.

Xperience ITSM is the application platform that allows problem sharing and shared problem solving.

 

What does Experience do?

We developed Xperience to provide a solution able to:

  • Automate processes, increasing efficiency
  • Save time in notifying and managing tickets
  • Manage all types of incidents in a single application
  • Provide a real-time analysis of SLA performance
  • Support decisions with simple reporting tools

The strengths of Xperience

100% web technology

Web technology allows rapid infrastructure rollouts and upgrades, offering users access in any place, at any time, and from any device.

Easy integration

Easy integration through .NET and web services, global integration capabilities, including: partitioning, time zoning and multilingual interface. Xperience integrates with the applications you already use.

Easy implementation

No installation is required on service operator and end user devices. Xperience can be implemented simply, quickly and with the minimum of support.

Support and assistance

You can access our team of experts who are ready to reply to your requests and provide solutions to meet your requirements. Our contact center is multilingual and available 24/7.

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