IT Outsourcing

With our support activities, we enable businesses to increase IT flexibility, to manage IT operating costs and to assure innovation. Our Outsourcing services supporting ICT structures, that conform to ITIL standards, guarantee the end user support from first level to third level support.

 

Organization of our services is structured with the following support options 

 

Service Desk

Call Center / Level 1 HelpDesk

Hotline Specialist / Level 2 Support

Logical and Physical IMAC

Remote Management

On site Support

On site Support, Management and HW and SW Maintenance

Inventory Management

IMAC activities

Massive changes

Technical Management

Server Support

Network Support

Configuration Center

Software Distribution

Our comprehensive and integrated portfolio of IT Outsourcing services and solutions is designed to meet the specific requirements of our clients. With our own competencies and the expertise of our partners, we are confident that we can provide solutions that add value to businesses.

One of the solutions that we offer is the innovative Collaborative Help Desk service, which builds on the standard Help Desk service and engages also the customer’s personnel in the resolution process, evolving toward a collaborative model, where the client can use the service as and when required in relation to specific needs concerning timing or critical issues. In this way, the business commits the most suitable personnel at the time to providing support, optimizing the efforts of internal resources and maintaining the effectiveness of the service, all on a pay per use basis.

 

Do you want to improve the IT support services in your business?

Contact us for more details!