Help Desk Services

Through our Help Desk Services we free businesses and technological infrastructures from everyday technical problems. We allow businesses to increase the flexibility of IT support, monitor and manage costs and concentrate on the core activities for the business.

Twenty years of experience in providing Help Desk services has allowed us to acquire the knowhow necessary to support businesses in the IT field and in non-IT technical environments.

The Help Desk Support solution is based on:

  • Web platform for managing tickets
  • 1st and 2nd level support by telephone
  • On site support services

The activities of our Help Desk

  • Call Center / Level 1 HelpDesk
  • Hotline Specialist / Level 2 Support
  • Logical and Physical IMAC
  • Hardware Support, Management and Maintenance
  • OSS (On Site Support)
  • Configuration Center
  • Software Distribution
  • Remote Management
  • Server Support
  • Network Support

 

Do you want to improve your support services?

Contact us for more details!